Any information, which is either held by us or which you provide to us will be regarded by us as personal information and will be treated confidentially.
Use of Personal Information
We will only use your personal information in the ordinary course of its business and for the purposes of providing information as would have been requested through subscription to any Nidera material or email alerts.
When you send us an email or contact us by filling in a contact page, if present on the current version of the website, we will keep your personal data in our systems as long as is necessary to fulfil your request or as long as required by local legislation.
In order to provide you with the best possible service, we might record telephone calls or any other form of electronic voice communication, as the case may be, with our employees. This helps us to identify ways that we can provide you with a better service.
We record calls for staff training purposes, helping us to improve the quality of our customer service and to ensure the information we provide is consistent and accurate and we record for reporting on the types and numbers of enquiries we receive so we can find ways to simplify and improve our service to you.
We generally store the recordings securely for up to 180 days and delete them after this period unless the recording is retained for the purposes of complaint investigation or as required under legislation or industry codes.
Data which is being collected through navigating through our website are used for optimizing the use of our websites. This data includes for example the IP address from the visitor, the duration of the visit and which pages from the website are being visited. We try to anonymize the collected data as much as possible.
Non-release of information to third parties
We will release your personal information to a party if it is required by law or by a court to do so, in compliance with applicable laws and regulations. We will also disclose your personal information if it believes, in its sole discretion, that this is necessary to prevent or lessen any unlawful or harmful actions.
Updating Personal Information
If you would like to update or correct any of your personal information held by us, kindly contact us at firstname.lastname@example.org and we will endeavour to update and correct your personal information. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
If you would like to contact us otherwise, you can send a letter to our headoffice:
PO Box 676
3000 AR Rotterdam
Where your personal information is accessed or used by a third party through our website, you will release us from any liability, financial or physical as a result of the use of such information. You will also release us from the obligation to pay you any benefits or profits gained by any third parties as a result of the use of your personal information obtained via our website.
We understand that your privacy is important to you. Therefore we maintain appropriate technical and organizational security measures to protect the security of your personal data against loss, misuse, unauthorized access, disclosure or alteration. And we will continuously try to improve our safety measures.
Version: June 2016
Nidera © 2016